Frequently Asked Questions

Message Questions
How much can I say on the Colossal Gram®?
Can I say anything I want?
If I need help with my message, will you assist me?

Ordering Questions:
What if I wish to remain an anonymous sender?
When I order, how soon can a Colossal Gram be sent out?
How do I pay for my Colossal Gram?
Do you offer quantity discounts?
How far in advance can I order a Colossal Gram for future delivery?

Shipping Questions:
Is delivery available on weekends?
Is it possible to send a Colossal Gram to a destination outside the United States?
What if no one is home to receive the Colossal Gram?
Is it possible to guarantee a specific delivery date and time?
How is the Colossal Gram packaged for shipping?

Other Questions:
How much does a Colossal Gram cost?
How BIG is a Colossal Gram?
What colors are available for a Colossal Gram?
Is the Colossal Gram suitable for outside use?
What are your business hours?
What if I have other questions?

How much can I say on the Colossal Gram?
We recommend approximately 70 letters. This will allow your message to be nicely positioned on the Colossal Gram. The maximum amount of space available is 6 lines with a total of 22 characters, spaces and punctuation marks across each line. You can say as little or as much as you would like within the parameters just mentioned. We do not charge “by the letter” for your message.

Can I say anything I want?
Almost. We will print almost anything, but we reserve the right to refuse to accept a message which in our opinion is inappropriate. A Colossal Gram is a perfect way to celebrate any special occasion, business or personal, in a BIG way.

If I need help with my message, will you assist me?
Yes. We recommend that our customers compose their own message, but if you need help, one of our customer service representatives will be happy to assist you. Message ideas are also available on our Examples page.

What if I wish to remain an anonymous sender?
Occasionally senders wish to remain anonymous. We will honor your request if you tell us at the time you place your order. We still need your name, address and phone number for our records, but if the recipient were to call and ask who sent the Colossal Gram, we will respond that the sender wished to remain anonymous.

When I order, how soon can a Colossal Gram be sent out?
All Colossal Grams are shipped Monday through Friday. Orders for single Colossal Grams received by noon (Central Time) can usually ship that day. Processing time for multiple Colossal Gram orders will be determined on an individual basis depending on the number of Colossal Grams and the length of the message.

How do I pay for my Colossal Gram?
We accept Visa, Master Card and American Express. If you wish to send a check in advance with your order, we will ship upon receipt or on your specified ship date. We will invoice business customers after credit is established.

Do you offer quantity discounts?
Yes. If you order 5 or more Colossal Grams at the same time, using identical messages, we offer a discount. As the quantity increases, so does the discount. Please contact our customer service representatives for specific information regarding quantity pricing.

How far in advance can I order a Colossal Gram for future delivery?
We are happy to accept orders at any time for future deliveries. We will schedule the ship date to accommodate your specific delivery request.

Is delivery available on weekends?
Saturday delivery is available to some U.S locations at an additional charge. Please contact one of our customer service representatives for specific details.

Is it possible to send a Colossal Gram to a destination outside the United States?
Yes. We routinely ship to Canada and many foreign countries. Please contact one of our customer service representatives to find out the specific cost and delivery options.

What if no one is home to receive the Colossal Gram?
FedEx and UPS do not require a signature for a package delivered to a residential address. Your Colossal Gram will be left in a safe location at the destination address, but the decision to do so is entirely up to the discretion of the respective courier.

Is it possible to guarantee a specific delivery date and time?
Specific day of delivery is available by selecting “Next Day Delivery” service, however it is not possible to guarantee a precise delivery time. We follow the guidelines set by FedEx and UPS regarding commitment times for delivery of packages. Please see our Order page for additional shipping information.

How is the Colossal Gram packaged for shipping?
Each Colossal Gram is folded and put into a 15 inch by 20 inch envelope. The envelope is sealed in plastic to provide additional protection during shipping.

How much does a Colossal Gram cost?
A Colossal Gram costs only $19.95 plus shipping and handling. Please see our Order page for the various shipping options and charges.

How BIG is a Colossal Gram?
A Colossal Gram measures nearly 5 feet high by 7 feet wide. Exact measurements are 54 inches by 76 inches.

What colors are available for a Colossal Gram?
Colossal Grams are available in yellow or pink. During the holiday season we offer a special design which features a holly border

Is the Colossal Gram suitable for outside use?
Colossal Grams are made of heavyweight paper allowing them to be hung outdoors, but they are not waterproof. Some recipients have hung them on garage doors or porches, weather permitting.

What are your business hours?
Our normal business hours are 9:00 am to 4:30 pm (Central Time Zone), Monday through Friday.

What if I have other questions?
Our #1 job is to help you make a BIG impression! If you have questions or need further clarification, please call, Fax or E-mail us and we will respond promptly during our normal business hours.