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Frequently Asked Questions
Message
Questions
How much can I say on the Colossal Gram®?
Can I say anything I want?
If I need help with my message, will you assist me?
Ordering Questions:
What if I wish to remain an anonymous
sender?
When I order, how soon can a Colossal Gram be sent out?
How do I pay for my Colossal Gram?
Do you offer quantity discounts?
How far in advance can I order a Colossal Gram for
future delivery?
Shipping Questions:
Is delivery available on weekends?
Is it possible to send a Colossal Gram to a destination
outside the United States?
What if no one is home to receive the Colossal Gram?
Is it possible to guarantee a specific delivery date and
time?
How is the Colossal Gram packaged for shipping?
Other
Questions:
How much does a Colossal Gram cost?
How BIG is a Colossal Gram?
What colors are available for a Colossal Gram?
Is the Colossal Gram suitable for outside use?
What are your business hours?
What if I have other questions?
How
much can I say on the Colossal Gram?
We recommend approximately 70 letters.
This will allow your message to be nicely positioned on
the Colossal Gram. The maximum amount of space available
is 6 lines with a total of 22 characters, spaces and
punctuation marks across each line. You can say as
little or as much as you would like within the
parameters just mentioned. We do not charge “by the
letter” for your message.

Can I say
anything I want?
Almost. We will print almost anything,
but we reserve the right to refuse to accept a message
which in our opinion is inappropriate. A Colossal Gram
is a perfect way to celebrate any special occasion,
business or personal, in a BIG way.

If I need help
with my message, will you assist me?
Yes. We recommend that our customers
compose their own message, but if you need help, one of
our customer service representatives will be happy to
assist you. Message ideas are also available on our
Examples page.

What if I wish
to remain an anonymous sender?
Occasionally senders wish to remain
anonymous. We will honor your request if you tell us at
the time you place your order. We still need your name,
address and phone number for our records, but if the
recipient were to call and ask who sent the Colossal
Gram, we will respond that the sender wished to remain
anonymous.

When I order,
how soon can a Colossal Gram be sent out?
All Colossal Grams are shipped Monday
through Friday. Orders for single Colossal Grams
received by noon (Central Time) can usually ship that
day. Processing time for multiple Colossal Gram orders
will be determined on an individual basis depending on
the number of Colossal Grams and the length of the
message.

How do I pay
for my Colossal Gram?
We accept Visa, Master Card and American
Express. If you wish to send a check in advance with
your order, we will ship upon receipt or on your
specified ship date. We will invoice business customers
after credit is established.

Do you offer
quantity discounts?
Yes. If you order 5 or more Colossal
Grams at the same time, using identical messages, we
offer a discount. As the quantity increases, so does the
discount. Please contact our customer service
representatives for specific information regarding
quantity pricing.

How far in
advance can I order a Colossal Gram for future delivery?
We are happy to accept orders at any time
for future deliveries. We will schedule the ship date to
accommodate your specific delivery request.

Is delivery
available on weekends?
Saturday delivery is available to some
U.S locations at an additional charge. Please contact
one of our customer service representatives for specific
details.

Is it possible
to send a Colossal Gram to a destination outside the
United States?
Yes. We routinely ship to Canada and many
foreign countries. Please contact one of our customer
service representatives to find out the specific cost
and delivery options.

What if no one
is home to receive the Colossal Gram?
FedEx and UPS do not require a signature
for a package delivered to a residential address. Your
Colossal Gram will be left in a safe location at the
destination address, but the decision to do so is
entirely up to the discretion of the respective courier.

Is it possible
to guarantee a specific delivery date and time?
Specific day of delivery is available by
selecting “Next Day Delivery” service, however it is not
possible to guarantee a precise delivery time. We follow
the guidelines set by FedEx and UPS regarding commitment
times for delivery of packages. Please see our
Order
page for additional shipping information.

How is the
Colossal Gram packaged for shipping?
Each Colossal Gram is folded and put into
a 15 inch by 20 inch envelope. The envelope is sealed in
plastic to provide additional protection during
shipping.

How much does
a Colossal Gram cost?
A Colossal Gram costs only $19.95 plus
shipping and handling. Please see our
Order page for the
various shipping options and charges.

How BIG is a
Colossal Gram?
A Colossal Gram measures nearly 5 feet
high by 7 feet wide. Exact measurements are 54 inches by
76 inches.

What colors
are available for a Colossal Gram?
Colossal Grams are available in yellow or
pink. During the holiday season we offer a special
design which features a holly border

Is the
Colossal Gram suitable for outside use?
Colossal Grams are made of heavyweight
paper allowing them to be hung outdoors, but they are
not waterproof. Some recipients have hung them on garage
doors or porches, weather permitting.

What are your
business hours?
Our normal business hours are 9:00 am to
4:30 pm (Central Time Zone), Monday through Friday.

What if I have
other questions?
Our #1 job is to help you make a BIG
impression! If you have questions or need further
clarification, please call, Fax or E-mail us and we will
respond promptly during our normal business hours.

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